Refund policy
Last updated October 3, 2026
The short version. Digital files can’t be returned once delivered, but if anything goes wrong with your order, email ash@bookishtroves.com and we’ll put it right.
Digital downloads
PDF files, ebooks and audiobooks are available to download as soon as your payment has been processed. Payments are handled by secure payment providers using SSL encryption, and we never see your card details.
Because digital downloads are delivered instantly, we can’t accept returns, exchanges or cancellations once a file has been delivered. But please contact me at ash@bookishtroves.com if you have any problem with your order, and we’ll resolve it to your satisfaction. In exceptional cases, we may offer a refund.
If you can’t access your download, please contact me straight away, or within 30 days of purchase, so we can get the file to you as soon as possible, or offer a refund in this exceptional case.
Please download and save your files after buying. Content is regularly updated, changed or retired, so we can’t guarantee that a specific product will always be available.
Please review each listing carefully before you buy.
Orders on Etsy and Zazzle
If you bought through Etsy or Zazzle, you can also contact us through that platform, and its own buyer protection and refund policies apply alongside this one.
Subscription plans
For any problem or dissatisfaction with a subscription, the current month’s fee will be refunded. Earlier fees aren’t eligible for refund.
Your rights
Nothing in this policy affects your legal rights as a consumer where you live.